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Portfolio: Deliverables for Technical & Professional Writing Program > (3)







Information Architect Specialist



IA Technical & Professional Writing Certification (IA TPW)



Information Architecture, Usability, Web, Experience Design
(IA TPW Major)

The IA TPW Certification was supplemental to the IA MAEd graduate-level program. The IA TPW program covered practical courses and excellent hands-on rigorous vocational training relevant to Information Architecture (IA), User Experience Design, Interaction Design, Project Management. Professors that teach in the TPW program work professionally in technical writing and related fields.

A specialized vocational Certification in Technical & Professional Writing, with an emphasis in Information Architecture and Usability Testing (equivalent to BATPW).

Technical writers communicate Information Architecture and design concepts to clients in written reports—all aspects and components of Information Architecture documentation.

Other components for Corporate Training and Instructional Design require technical writing as well as Information Architecture, including usability testing.



Certificate of Excellence

In announcing the award, the CCCC stated that:

The San Francisco State University Technical and Professional Writing Program was cited for its excellent work, successfully demonstrating that their program meets the following criteria:

Uses current best practices in the field; uses effective, ongoing assessment and placement procedures; models diversity and/or serves diverse communities; has appropriate class size.

The San Francisco State University program was noted for its cohesive curriculum of upper division coursework, integrating theory and applied studies; its contextualized and ethical application of technology; its portfolio and internship-based assessment; and its attention to issues of diversity.

San Francisco State University is the only University in California that offers undergraduate-level degree in Technical & Professional Writing.

http://www.sfsu.edu/~tpw
http://www.stc-sf.org/newsletter/2005-feb/tpw.html



Technical Writing & Information Architecture

The TPW curriculum covers technical and professional writing, work-place writing forms, methods, and issues—combined with interdisciplinary electives that further develop related communications skills in technical, professional writing and attitudes.



Technical & Professional Writing Skills

Core skills, in technical writing, provide solid foundational skills in technical and professional writing, including: fundamentals of technical and professional writing, professional editing, desktop publishing for professional writers (Adobe Creative Suite), individual and team writing, document design, graphic design, Information Architecture, usability testing, FrameMaker, hands-on vocational training (in technical writing, Information Architecture, usability testing), and work experience in technical, professional writing.

Practical work experience was gained from several internships and completion of various projects.

Unlike many other extension programs, the degree in technical, professional writing is a professional program that prepares writers for employment at corporations.

TPW Certification is equivalent to BATPW.

Other skills are taught via the skills electives as well as subject matter focus.



IA TPW Portfolio

Portfolio: TOC, Technical and Professional Writing Portfolio 3.pdf
Portfolio: Annotated Technical and Professional Writing Portfolio 3.pdf
Portfolio: Technical and Professional Writing Portfolio 3.pdf



IA TPW Required Learning Materials Technical Writing Books



Information Architect &
Technical Writing Skills


IA Process
IA Expert
IA Components



IA research skills,
IA writing skills,
IA plan design reports (Website audits),
IXD design plan reports (Website audits),
Extensive, in-depth IA, IXD case studies,
Extensive Website audits,
Extensive IA heuristic evaluations,
PM design plan reports,
Instructional design (ADDIE Model) plan reports,
Needs assessment plan reports,
Usability testing plan reports,
Personas,
User scenarios,
Use case scenarios,
Interactive script writing,
Mapping,
Diagramming, and
Wire frame mockups (annotated).



Information Architect &
Report Writing Skills


Abstracts,
Executive summaries,
White papers,
Feasibility reports,
Standard operating procedures,
Learning materials, and
Curriculum plans.



Information Architect &
TPW Core Skills


Information Architecture,
Project management,
Heuristic evaluations,
Usability testing,
Fundamentals of technical and professional writing,
Advanced topics in technical writing (individual, team writing),
Professional editing for technical writers,
Document design for technical writers, and
Desktop publishing for technical writers.



Information Architect &
Computing Technology Skills


QuarkXPress,
InDesign,
Photoshop,
ImageReady,
Illustrator,
FreeHand,
Flash,
Fireworks,
Dreamweaver,
CSS,
BBEdit,
FrameMaker,
Visio,
OmniGraffle,
Inspiration,
MS Word,
MS Office,
MS Project,
OmniPlan, and
Word processing.



Information Architect &
Design Skills


Information Architecture,
Website design and management,
Information design,
Signage design,
Graphic design,
Illustrations,
Collage design,
Applied graphic design,
Graphic reproduction technology, and
Typography.



Professional Writing Skills

Books,
Manuals,
Manuscripts,
Reports,
Marketing materials,
Learning materials,
Press releases,
Press kits,
Brochures,
Newsletters,
Tutorials, and
Online tutorials.



University Accreditation

Western Association of Schools & Colleges (WASC-ACSCU)



Letter of Recommendation—Excellent Review

For Steven Heitman, Technical Writer, Project Manager


“He project managed his teammates developing timelines and project scopes for each of the deliverables: a brochure, press kit, and online tutorial. As a technical writer, he interviewed community members, wrote, edited, and designed our marketing materials…. He was always on time for meetings and participated at a professional level. I found him to be a mature individual, self-starter and able to do the work as a technical writer, editor, project manager.”


Mr. Alfredo Pedroza
Supervisor
ParkScan Technical Services
Outreach Coordinator




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Last updated: August 1, 2010

Steven Heitman
IA Design & Usability
Information Architect
User Experience Designer
Project Manager