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Home Information Architect Home Information Architecture, Usability, Web, Experience Design Profile www.stevenheitman-ia.com Information Architect (IA), User Experience Designer / Specialist Employment Opportunity My preference is for a long-term employment opportunity in San Francisco Bay Area or Palo Alto. Information Architect User experience designer Interaction designer Project manager Technical and professional writer Researcher Usability expert User-Centered Design—Usability Testing My experience also extends deep into Information Architecture and Design research, user experience design or experience architecture, navigational systems design, interaction design, usability testing, and project management. I work with clients on developing excellent blueprints (conceptual designs promoting user-centered design principles), taking a systematic approach on projects. Talking about usability issues at a BayCHI meeting—discussions get involved (I advocate for end users and user-centered design). I saw my reflection on a chrome coffee cup, so I asked my friend to take a photo of me (created without a Photoshop filter). Developing Information Architecture that works right—integrated correctly into products (qualitative research, quantitative research; methods-of-design research). This helps end users to successfully use online products, when it is applied correctly to improve usability of products. Creating Unique Online Experiences—User Experience Design Let me assist you by creating user-centered and design experiences that work right for your end users. The development of professional Information Architecture, navigational systems, user experience design, for these products increases productivity for end users. This includes dealing with usability issues, incorporating user-centered design into products prior to production. These concepts implemented help get the job done right, within scope, and on time. My degrees and credentials are in Information Architecture and Design, including experience. Professional qualifications specific to my career path. Statistically speaking, following Information Architecture procedures, doing usability testing—user-centered design—adds value. This practice increases profit margins. If end users cannot use a product, they will not use it. This improves performance for digital design products or corporate Websites or mobile devices for end users; Synopsis of Skills. Client Endorsements & Opinions                               Expert IA Specialist “Steven has been consulting with me on some new ideas for my website(s). We’re still in the preliminary stages, but he’s been very helpful in determining an approach to properly set things up and make the website more user friendly.” Mr. Graham, L.Ac. Acupuncturist “I found Mr. Heitman’s knowledge base about information architecture and user-centered design to be deeper than the others with whom I chatted concerning my needs. Mr. Heitman is quite detail oriented. His knowledge of usability testing would make him an asset to other employers.” Dr. Gartner, Ph.D. Concert Pianist “He’s a self-starter, creative asset, personable, mature, and honest. When he starts a job, he completes all of his tasks successfully and on time. He is always willing to go the extra mile to get things done right. He cares about the quality of his work product—his information architecture conceptual designs and designs—his main focus these many years, doing Information Architecture and User Experience Design are excellent and on target.” Mr. Heyob, L.Ac. Dipl. Ac. Acupuncturist Traditional Oriental Medicine “…he has impressed me at his interest and drive in understanding Web design and interaction, including Information Architecture. He provided me with some very clear, well-written analysis and feedback for my Website. This feedback was helpful in both small details and in refining the overall goals of the Website. His broad range of experience and in-depth education would be a great addition to helping any project move forward.” Mr. Domurat, B.F.A. Product Interaction Designer Human Factors Engineer “I can provide you with an excellent and high recommendation for Steven because he is an asset to any company he works for in a job. …a successful information architect, project manager, technical writer, instructional designer or in other positions at any company. His work for me included research, technical writing, creating blueprints, and communicating his information architectural concepts. Steven’s oral and written communication skills are above average—especially his ability to formulate and analyze complex materials for information architecture, interaction design, or related fields. Since his achievements are tremendous and above average, I absolutely recommend Steven without any reservation for any position given his skills….” Dr. Quita, Ph.D. Supervisor Professor “Through analysis of the researcher’s work, it is congruent with my experiences in regard to using Websites. The researcher’s knowledge base of Information Architecture, usability testing, and navigational systems speaks to the importance, significance, of user-centered design. Steven’s research is extremely coherent, valid, and valuable regarding Information Architecture concepts and inventions on navigational systems.” Ms. Jacobs, B.A. Widgetry Chief Executive Officer Product Designer “I am happy to be able to send a top recommendation along with Steven Heitman for the future job position he chooses to pursue. During Steven’s employment at Solar Turbines, Inc., I found him to be a conscientious and productive worker as well as mature and personable. I would unreservedly recommend him and am confident he will be an asset to any company he joins.” Ms. Jones, B.A., Diploma Supervisor CATERPILLAR Solar Turbines Incorporated “I came to know Steven Heitman through the Information Architecture Institute’s mentoring program where he is my mentor. His insightful comments and practical advice has helped me improve my portfolio significantly. Steven is very knowledgeable and enthusiastic about IA and always answered all my questions very promptly and in great detail. He would definitely be a valuable contributor to any project.” Ms. Patkar, M.S. Information Architect “Steven advised me as a mentor through IA Institute. I valued his expertise and insight; his advice was consistently practical, and helped me to view my portfolio with a fresh eye. He was thoughtful, patient, generous with his time, and I learned so much about IA and design in the time we worked together.” Ms. Corman, M.L.S. Information Architect “During his internship, he project managed his teammates developing timelines and project scopes for each of the deliverables: a brochure, press kit, and online tutorial. As a technical writer, he interviewed community members, wrote, edited, and designed our marketing materials…. He was always on time for meetings and participated at a professional level. I found him to be a mature individual, self-starter and able to do the work as a technical writer, editor, project manager.” Mr. Pedroza, B.B.S. ParkScan Technical Services and Outreach Coordinator Supervisor Neighborhood Parks Council “The Youth Law Center is indeed indebted to Steven Heitman for all his hard work as the project manager and his knowledge of information design [Information Architecture; Information Architect internship]. If not for Steven’s involvement with our website, we would not have as comprehensive a site as we now have.” Ms. Yee, M.A. Paralegal Supervisor Youth Law Center “Steven also learns fast as demonstrated by his performance….” Ms. Bryant Legal Assistant Group Supervisor Pillsbury, Madison & Sutro “I have had the pleasure of working with Steven Heitman on several occasions. I am most impressed with his skills and his ability to tackle a project. In addition, I am impressed with the pleasure he takes in his work. I would highly recommend him for any position.” Ms. Gwinn, B.A. Information Systems Manager Supervisor Ogilvy & Mather Direct “I’m really impressed with the site. It’s got a very professional look and feel to it. I’m impressed by the strong visual/graphic contrast. It helps to differentiate areas of the tutorial. I also liked that you employed an engaging and reassuring writing style. It fits with the intended audience. It’s a smart move, because the subject matter and the scope of the tutorial could be perceived as a little intimidating to a beginner. For someone like me, who has little to no experience with this subject matter, the writing style was comforting. I felt at ease embarking on the tutorial. Nice work. Really well done!” Mr. Angelo, B.A.T.P.W. Oracle (previously at Sun Microsystems) Technical Writer “Great stuff!” Ms. Buda, M.D. Director of User Experience Senior Information Architect Managing Director Navigation Arts “Steven has made a serious, thorough study of Information Architecture, experience design, and usability. He applies his past experience in related fields intelligently and has worked hard to develop his expertise in his chosen field. As Steven’s mentor through the IA Institute, I have been impressed by his dedication and tireless efforts to improve and grow as a designer of user experiences.” Mr. Crumlish, A.B. Director of Technology Senior Information Architect User Experience Designer The Information Architecture Institute “Approved.” Dr. Beatty, Ph.D. Dr. Michaels, Ph.D. Dr. Hemphill, Ed.D. Dr. Geiselman, Ph.D. Dr. Cheng, Ph.D. Dr. Gates, Ed.D. Dr. Dierke, Ed.D. Home  |  Services  |  Résumé  |  Portfolio  |  Email  |  Site Map  |  Top  |  Help Copyright © 2012 All rights reserved Updated: May 1, 2012 Steven Heitman IA Design & Usability Information Architect User Experience Designer Project Manager