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![]() ![]() Experiences My experiences and IA Credentials are in Information Architecture, User Experience Design, Interaction Design, Graphic Design, Project Management, and Usability Testing. My expertise and knowledge base are in Information Architecture—coupled with experiences in Technical Writing, Corporate Training. This Website is best viewed using Firefox Browser. Deliverables Each and every project requires specific deliverables and may include: research, observations, card sorting, heuristic evaluations, usability testing, design plan reports, needs assessments, tasks analysis, wire frame mockups, navigational systems, flow charts, end user flows, interaction design schematics, site maps, and project management. Working with clients on developing digital design products (Websites) specific to their needs and business requirements, then incorporating user-centered design principles into digital structures. ![]() ![]() Models The IA Model is a robust, systematic approach by which to work successfully (see White Paper, The IA Model.pdf). The NS Model is a solid framework for designing navigational systems, helping end users to wayfind online, using search engines more effectively. For more information about Information Architecture, a new and emerging industry, see The Architects of the Information Age.pdf. top | to résumé | how to use Website Copyright ©2007-2012 All rights reserved Last updated: July 1, 2009 Steven Heitman IA Design & Usability Information Architect User Experience Designer Project Manager |